Richard & Jeannie Orton
2nd February 2013
To whom it may concern
Last September, we entered into an agreement to purchase a property in Regal Oaks. We were in Spain on holiday at the CLC World resort at the time and were introduced to Rob Timms and the team at CLC Estates while we were there.
Rob instantly put us at ease with his warm, friendly and relaxed manner – he’s a genuinely nice guy! Nothing was too much trouble and we felt he went out of his way to make sure we were happy with everything. In fact, all the team members that we had dealings with were friendly and professional.
When Rob realised we may be interested in purchasing a property rather than vacation club points, he introduced us to the relevant team members and made a point of coming back to us later to make sure we understood everything and to reassure us that if we had any queries or concerns we should let him know. We feel we have made a good friend in Rob - he keeps in touch with us, which we really appreciate, and we hope to see him again in the near future.
The sale process can be quite daunting when entering into a purchase for something you haven't seen or done before, but the team went through everything in detail with regards to Regal Oaks and what it could mean to us financially. They also gave us the time and privacy needed to make calls and to have things checked out - to make a deposit you have to know it’s what you want – and they carefully went through all the paperwork involved, plenty of which came back home with us.
When we arrived back home, we had a delay in getting the first payment through, which was out of our hands so we just had to wait. CLC Estates did not put us under any pressure and as long we kept them informed and maintained contact there was no problem.
We feel quite comfortable dealing with CLC Estates and are just about to make our second payment, after which we hope the remainder of the process will be straightforward. We look forward to seeing our property work for us and to spending time in our house in Regal Oaks. We like the idea of it being in a secure environment with all the facilities on site and that it is maintained by people we feel we can trust.
At all the CLC World resorts we've been to we have found the staff to be extremely helpful, polite and friendly and we feel safe on site. The standards are excellent and we only have good things to say about CLC World.
We wish Rob and the CLC Estates team great success in the future.
Richard & Jeannie Orton
11th January 2013
We have recently returned from Sunningdale. I can't believe we have never visited this resort before as we have been members since 2004.
Prior to our stay we had been staying at another timeshare resort and there was no comparison whatsoever.
The Reception staff were friendly and efficient and a pleasant man took our cases to our apartment, which was of a very high standard with a Jacuzzi on the patio. The bottle of fizz was a lovely touch and we drank this one afternoon while sitting relaxing in the Jacuzzi.
We also found Zachary's good value for lunch and drinks. The pool area, flowers, shrubs and garden areas were immaculate. We felt very relaxed throughout our stay and did not want to leave. We loved the walk along the cliffs to Los Abrigos and the fresh fish restaurants.
On our return to the UK I immediately booked to go back for my birthday in May 2014. We would have gone back sooner, but 2013 is fully booked up.
We would like to say a special thank you to Virginia on Reception for helping with a problem we had before arriving at the resort. Without her patience and help we would not have been able to sort this out so quickly.
Thank you CLC World for such a lovely holiday.
J Le Poidevin
27th November 2012
Having taken advantage of the directors' offer to exchange time and experience the new complex in Turkey, I felt compelled to let CLC World know how much I enjoyed a recent visit to your new Kusadasi Golf & Spa Resort.
I spent a week with friends in one of the apartments and we were delighted with the whole package. The apartment was really nice and overlooked the sea, and the housekeeping was superb. Everyone involved in the service was exceptionally helpful and polite.
We played golf and our experience there was the same - nothing was too much trouble. We would happily recommend this venue to others.
Kindest regards and many thanks,
June Le Poidevin
05th Sep 2012
I would like to express my gratitude to the consultant from your cruise department.
Having never cruised before she explained everything perfectly and I went ahead with the booking for 2nd March 2013. She has arranged everything; not only the cruise but also the flights, transfers and the hotel. She even helped me choose my cabin and explained exactly what needed to be done with regards to visas etc.
Her dedication was second to none and she was friendly and polite.
Thank you very much!
Mr &L Mrs Durber, Lancs.
24th May 2012
Just a note to say ‘thank you’ for helping to make our 25th wedding anniversary celebrations such a special time for us.
The card and bottle of cava yesterday was a lovely surprise – a thoughtful gift and much appreciated.
We’ve had a wonderful week in this special place; Hustyns is a comfortable haven nestled in the glorious Cornwall countryside. It’s been a treat!
D&L King, Spain
16th May 2012
Trenython Manor – Tourist Guide Service
During our visit to this wonderful resort in March this year, we had the fortune to meet a man called David Hogg at the welcome meeting. David made himself known to all the families/couples etc. at the initial get together and it became clear that he has a vast knowledge of the area’s beaches, pubs and restaurants etc and is more than willing to share this information with guests.
His main objective is to promote his guided tours to The Eden Project and The Lost Gardens of Heligan, for which he provides transport from the resort to the attraction in his own minibus. Spaces are limited so booking early is advisable, although it is possible to follow him in your own car (as we did) with the advantage that you may stay at the attraction after David has finished his very comprehensive guided tour.
We went to the Eden Project with David and his information on the guided tour was immense and superbly explained - and he only takes small groups so everyone can hear his commentary perfectly.
David is such a friendly and approachable person and this was one of the highlights of our week at Trenython. His website is www.castletoursfowey.co.uk
David & Linda King
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