"To deliver memorable holiday experiences serviced to standards that consistently exceed customer expectations"
The group's culture is:
To build a highly motivated workforce that will serve the business in the short and long term.
To be focused on customer needs and expectations.
To have a satisfied and loyal customer base.
To have innovative products which offer quality, value and flexibility.
To be an international market leader.
To increase profitability.
To ensure that delivery constantly exceeds expectations.
To contribute ethically to the communities in which we operate, via commerce, service and charity.
GROUP QUALITY POLICY
The group’s quality policy is:
Club La Costa is committed to developing, embracing and complying with the requirements of a quality management system to support the group mission.
Through the efforts of all of our employees, we will maintain a culture of continuous improvement of the effectiveness of the quality management system to ensure that customers constantly receive the best of service.